Telesales Skills
Course Outline
Course overview and duration
The skills required for effective telesales have developed considerably over the last decade. Organisations no longer want to be perceived as imposing a ‘hard sell’ approach but, instead, want to be renowned for adopting a more consultative partnership approach with their customers and clients. This course aims to equip delegates with the advanced telesales skills they will need to develop a more professional selling technique. This training may be delivered as a 1-day or 2-day course, depending upon the level of detail that is required to meet the desired learning objectives.
Who will benefit from this course?
The skills required for effective telesales have developed considerably over the last decade. Organisations no longer want to be perceived as imposing a ‘hard sell’ approach but, instead, want to be renowned for adopting a more consultative partnership approach with their customers and clients. This course aims to equip delegates with the advanced telesales skills they will need to develop a more professional selling technique. This training may be delivered as a 1-day or 2-day course, depending upon the level of detail that is required to meet the desired learning objectives.
What you will learn:
- Define the difference between good and poor telesales skills.
- Understand what is meant by ‘Consultative Selling’ compared to traditional methods.
- Adopt the positive traits of a professional and successful telesales consultant.
- Research and classification of prospective and active clients.
- Build long-term and committed relationships with your customers and clients, through integrated communication and marketing approaches.
- How to apply subtle questioning techniques to disclose your clients’ real needs.
- The consultative telesales cycle and mapping your client activity.
- Getting past obstructive ‘gate keepers’ to reach your intended target individual.
- Objection handling.
- Action-based closing of the sale and how to progress to the important next steps.
- The art of negotiating for a ‘win-win’ outcome.
- Developing repeat business and expanding your client base within organisations.
All delegates will leave the training with a personalised action plan.
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